SHIPPING & RETURN POLICY

VALIDITY OF CONTRACT OF SALE, PRODUCT AND PRICE INFORMATION

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.

PLACING AN ORDER

Placing an order Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

SHIPPING POLICY

We send packages only within Estonia. To send parcels we use Omniva, Itella smartpost and DPD parcel machines. You can mark your nearest parcel machine by clicking add notes in the shopping cart.  Delivery to the parcel machine takes place within 0-3 working days all over Estonia and it costs 2.99 €.

RETURN & EXCHANGE POLICY

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

To return the goods, you must submit a declaration of withdrawal  to the e-mail address jaimal.kids@gmail.com within 14 days of receiving the goods. 

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product) 

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

DEFECTIVE GOODS

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser.

Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing jaimal.kids@gmail.com.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

 SETTLEMENT OF DISPUTES

VALIDITY OF CONTRACT OF SALE, PRODUCT AND PRICE INFORMATION

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products.

A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

PLACING AN ORDER

Placing an order Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

SHIPPING POLICY

We send packages only within Estonia. To send parcels we use Omniva, Itella smartpost and DPD parcel machines.

You can mark your nearest parcel machine by clicking add notes in the shopping cart. 

Delivery to the parcel machine takes place within 0-3 working days all over Estonia (except Macrame Rainbow, which can be delivered up to 14 days). and it costs 2.99 €.

Shipments within Estonia generally reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract.

If you want goods elsewhere in Europe, please contact us at jaimal.kids@gmail.com.

RETURN & EXCHANGE POLICY

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) and send to the e-mail address jaimal.kids@gmail.com within 14 days of receiving the goods. 

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product) 

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

DEFECTIVE GOODS

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser.

Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing jaimal.kids@gmail.com.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

 SETTLEMENT OF DISPUTES

Settlement of disputes All complaints made by a purchaser about the online store must be e-mailed to jaimal.kids@gmail.com.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee.

 
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